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Using Patient Experience Survey Results

Video February 26, 2013

Q Corp

On February 26, 2013, Q Corp hosted an event to share information about measuring and improving the patient experience of care. Larry Morrissey, MD, talked to participants about lessons he learned in using patient experience survey results.

Importance of CG-CAHPS Surveys 2013 and Beyond

Video February 26, 2013

Q Corp

On February 26, 2013 Q Corp hosted an event to share information about measuring and improving the patient experience of care. Dale Shaller and Jeanene Smith, MD, discuss the importance of adopting the CG-CAHPS survey as a tool for measuring patient experience.

Information for a Healthy Oregon: 2012 Statewide Report

Report July 18, 2012

Q Corp

Q Corp's annual statewide report on health care quality and utilization. Among the findings from the 2012 report, one in six emergency department visits for children in Oregon are potentially avoidable. Of those potentially avoidable visits, over 90 percent result from eight common conditions, such as ear infections and colds. The report also reveals that potentially avoidable hospital admissions vary by county by more than six fold.

CareOregon Member Advisory Council Overview

Presentation February 8, 2012

CareOregon

This presentation provides an overview of how the CareOregon Member Advisory Council was formed, the purpose it serves, the members that form the council, and their vision for the future.

CareOregon Member Advisory Council Welcome Letter

Resource February 1, 2012

CareOregon

A letter sent to new members of the Member Advisory Council once accepted for the position, accompanied by a notebook of orientation materials.

CareOregon Member Advisory Council Code of Conduct

Resource February 1, 2012

CareOregon

The code of conduct governing the CareOregon Member Advisory Council (MAC).

Oregon Medical Group Patient Family Advisory Council Overview

Resource February 1, 2012

Oregon Medical Group

An overview of the Patient and Family Advisor role, the purpose the advisor would serve, and an outline of the advisor responsibilities.

Oregon Medical Group Patient and Family Advisors FAQ

Resource February 1, 2012

Oregon Medical Group

A compilation of frequently asked questions and their answers regarding the Patient and Family Advisor role.

Oregon Medical Group Patient Advisory Council Mission Statement

Resource February 1, 2012

Oregon Medical Group

The mission statement of the Patient Advisory Council for Oregon Medical Group.

Oregon Medical Group Ground Rules

Resource February 1, 2012

Oregon Medical Group

A compilation of ground rules for Patient Advisory Council members.

CareOregon Member Advisory Council Brochure

Resource February 1, 2012

CareOregon

A promotional piece used in the recruitment of Member Advisory Council members.

CareOregon Member Advisory Council Application

Resource February 1, 2012

CareOregon

The application completed by those interested in applying to be part of the CareOregon Member Advisory Council.

Oregon Medical Group Patient/Family Advisor Interest/Application Form

Resource February 1, 2012

Oregon Medical Group

The form completed by those interested in applying to become a Patient/Family Advisor for the Oregon Medical Group

Providence Advisor Job Description

Resource February 1, 2012

Providence Medical Group

A description of the role and responsibilities of a Patient and Family Advisor.

CareOregon Member Advisory Council Update

Presentation February 1, 2012

CareOregon

This presentation touches on the role of the Member Advisory Council in engaging patients and families as leaders in health care transformation, contributions the council had made and their vision for the future. It also highlights the Member Advisory Council's work plan, goals and metrics.