Referral Coordination: Primary Care & Community-Based Resources

June 21, 2016 PCPCI

This webinar will provide an overview of key concepts and considerations related to collecting and managing community based resource lists, establishing processes for sending referrals, establishing processes for referral tracking, and establishing agreements and processes for encouraging effective communication between primary care and community-based providers. The content of this webinar, and the discussion that accompanies it will be broadly applicable and general in nature- recognizing that implementation of these concepts is specific to the culture and context of each practice and their community. Key considerations for a quality improvement approach to implementation will also be discussed.

Through this webinar, participants will learn about:
  • Collecting and managing community-based resource lists
  • Considerations related to effective referrals
  • Key concepts and considerations related to referral tracking
  • Encouraging effective communication between primary care and community-based providers

Presented By:

David Ross, MPH
Improvement & Facilitation Program Manager
Oregon Pediatric Improvement Partnership

Mr. Ross is the Improvement & Facilitation Program Manager for OPIP. He has over nine years of experience with practice transformation and system improvement in primary care. Mr. Ross is the lead Research Associate on current OPIP projects focused on medical home, screening and referral to community based services, care coordination for children with special health care needs, and adolescent health.

Katie Unger, MPH
Senior Practice Facilitator
Oregon Pediatric Improvement Partnership

Ms. Unger is the Senior OPIP Practice Facilitator who provides the "at-the elbow' support to practices on practice transformation and systems level improvement. Ms. Unger has a Master of Public Health – Health Management and Policy and has over the past five years worked with over twenty practices on a variety of topics including developmental screening, medical home, patient engagement, adolescent health, and care coordination.